On our Site you can make information requests, subscribe to marketing or support materials but in order to do so, in most cases, you will have to register your details. The types of personal information you provide to us on these pages may include name, address, phone, e-mail address, User Ids and passwords and contact preferences. If such information is provided in the context of a business then parts of it will not be personal information. Nevertheless we will treat the information in accordance with this policy.
We collect your data to help us understand your needs and interests and provide you with better services. Specifically, we use your information to communicate with you, to update you on services and benefits, and to better understand who uses our Site and the pages they access so as to be able to improve the Site.
Occasionally, we may also use your information to contact you for market research regarding our services and benefits. We will give you the opportunity to opt-out of such surveys.
If we wish to use your data for a new purpose, other than for which it was originally supplied, we will ask you first.
We will ensure that your personal data will not be disclosed to other organisations, institutions and authorities unless required by law. We will not sell, rent or lease your personal data to others.
Sometimes we may need to give information to our agents and subcontractors who assist us in providing member services. In these circumstances we always ensure that the information is safe and secure.
You agree that if we transfer ownership or management of the Site to a third party we may also transfer your data to such third party, provided such third party agrees to observe this policy.
Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
We do not give visitors to our Site the option of using a secure transmission method to send us their personal data, unless otherwise indicated. Accordingly, your attention is drawn to the fact that any information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people.
However, we acknowledge your trust and are committed to protecting the information you provide to us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.
All those who have access to and are associated with the processing of personal data are obliged to respect the confidentiality of our visitors' personal details.
The Site does not automatically store or capture personal information other than logging your IP address. This information is not retained after you have logged off. If you set your preferences to allow automatic login then a cookie will be stored on your computer so that our computer system can recognise you whenever you access the Site. You may disable this at any time by going to your profile settings.
You can browse parts of our Site without disclosing your personal data. Some of our Site is reserved for registered visitors.
When you send us, or provide us with personal information via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone, we use it to respond to your requests.
If you email us, or give us your email address, we will keep a record of it. We may use it to contact you, unless you ask us not to do so. We will not give your email address to any unauthorised third parties.
We strive to keep your personal data accurate and encourage you to contact us at to update your information, if necessary.
We have to provide you with a readable copy of the personal data, which we keep about you, within 40 days of receiving your written request. The Act allows us to charge a fee of £10 pounds for this service. Evidence or proof of your identity (for example, a passport, driver's licence or current bills) will be required.
It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data:
We reserve the right to refuse to provide you with a copy of your personal data, but will give reasons for our refusal and allow you to challenge our decision.
We are committed to working with you to obtain a fair and rapid resolution of any complaints or disputes relating to privacy matters. Please send us your questions and comments regarding our privacy practices to firstname.lastname@example.org or send us a letter to:
If you do not receive a response to your inquiry - or if you feel your inquiry has not been satisfactorily addressed, please contact:
The Information Commissioner
Switchboard: 01625 545 700
Fax: 01625 524 510
DX: 20819 Wilmslow
48 Queen Street, Exeter, Devon, EX4 3SR
Tel: +44 (0)1392 253071
Fax: +44 (0)1392 422093